In The Great Reset that the old insulated gentleman and gentleladies of Davos have planned for us, they will be fine. You will be on your own. As we move further into the internet age, I am finding over and over again that customer service is utterly broken.
At the beginning of Covid, I heard a lot of excuses for shoddy service and that’s what they were. Excuses. Customer service still sucks and we are in the wake of Covid despite our Masters urge to keep the fraud going.
If you have a bank, there is so much fraud that it is hard to move money around or even login to your account. Want to write good old fashioned paper checks? Last year there was a huge check kiting fraud scheme according to one of the accountants I interact with.
If you buy something on an internet sight, good luck getting service if it’s wrong, or breaks. I think that is really the secret power of sites like Amazon, amazing customer service. Easy to use their website to figure things out. It is why they will continue to dominate. Too bad they are only capitalists when it comes to their company and not greater society.
People whine about the fraud in crypto but there is just as much in real life. Fakes abound, thank you China.
How many billions of dollars are lost or spent on fraud?
What are the opportunity costs for fraud that we have to pay to avoid it each year in the world economy?
My water heater broke. I went to my garage and saw water running all over the floor, dripping out the bottom of the water heater. A mess. At least in Las Vegas, they are in your garage and not your basement as I had in Chicago homes.
For precisely the “leak on the floor” problem, I replaced water heaters with on-demand electric ones for my cabins in Minnesota. They work great and are hanging in my garage in Las Vegas. We put them in during our spring open-up and take them out when we shut cabins down for the winter.
It’s a Kenmore Water Heater. If you are familiar with the Kenmore brand, that’s a Sears private label. If you are familiar with Sears, the once great giant is now a piece of bankrupt rubble.
The plumber saw a phone number on the side of the tank and told me to call Sears which I did. He’s a local guy and he is honest as the day is long. He could have easily sold me a water heater.
Talk about being ping ponged around a bureaucracy. Many dropped calls, talking to AI assistants and finally, call centers in various exotic locations throughout the world. Finally, we got a human. They sent a person out to “verify” that this leak actually happened. That person was going to come conveniently between the hours of 8 AM and 5 PM.
The person made it, verified the leak and the warranty. They told me to wait for an email to schedule service. As of this writing, the email isn’t appearing. I am not interested in living through the winter without hot water. Being an actual pioneer is not something that appeals to me.
I called Sears this morning and after four attempts, I spoke to a person in a distant country. They said it could take at least 10 days to find a water heater to replace the broken one. “Could I speak to their supervisor?”, I asked. They had to create a form so a supervisor could call me in 24 to 48 hours. My plumber told me locally here it was going to be very hard to find this product.
You know, supply chain issues due to Covid. I have just about finished a total gut rehab of this place which I started in late August of 2021 because the local county building department was slow to approve permits, you know the excuse, Covid. It was supposed to start May 1. There were a lot of cost overruns due to “Covid” and labor issues. I also paid a lot of rent that I shouldn’t have paid due to “Covid” since I couldn’t be in my house.
I wanted to propose a deal. But corporates can’t think out of the box. I’d take a check for a certain amount of money which was less than the total material and labor cost of installing a new one and let me fend for myself. Easier for Sears to cut a check and wire it to me, assuming they actually have money.
Everyone has designed online ways to do service. They have outsourced it. Except, the engineering behind a lot of it sucks. It’s not user friendly. It’s engineer friendly and engineers don’t think like average people.
You have to figure out a way to be self-sufficient, and you have to know how to fix things since they aren’t built to last. I am thinking that 2018 was the last good year to buy a car. Fewer computer chips and less tech that can break down. I imagine someday we will have an Atlas Shrugged society that looks similar to Cuba but functions differently. Lots of old cars with people who know how to fix them.
Come to think of it, the folks advocating for The Great Reset are using Cuba as a model. It comes without customer service.
Below, the real Cuba. How’s that free healthcare?
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Sears is so pitiful. I have called 25 times. They finally sent me an email offering to settle for $1399. The plumber I called full replace cost is $3650.....I called, they gave me a phony email address. Called again, gave me a phony number. What a pitifully bad company. You hope they go under again.
I have to give a shout out to Costco. Recently started up a membership again due to my stupid local grocery store not having any greens for a week; "trucks never showed up". Had a couple of issues and was astonished to speak with multiple native English speaking Americans who were smart and professional. Amazon has great service too, but most of their reps are probably out of the country and English is not their native language.
Also, you forgot to bash bank of shit, I mean America, comcast and wells fargo. I want to commit suicide each time calling comcast. Closed the b of a account last year.
Human beings are a broken bunch. Glad that they are not in charge of the engineering of our planet. 5 days a week our globe would not spin properly if they were.